Shipping policy
SHIPPING INFORMATION
Our shipping costs are as follows:
STANDARD
Allow 3-7 business days
| Order Value | Shipping | |
|---|---|---|
| ₫0 - ₫ 80 | ₫15 | |
| ₫ 80.00 and above | FREE |
APO/FPO addresses ship via USPS Standard. Please allow at least 30 business days for delivery.
WHAT IS THE ESTIMATED DELIVERY TIME FOR MY ORDER?
Please allow up to 2 to 3 business days for your order to ship. All overnight orders placed before 12pm CST M-F will ship the same day.
CAN I SHIP A PACKAGE TO AN APO/FPO ADDRESS?
Yes, packages to APO/FPO addresses are shipped via VIETNAM. Postal Service. Please allow at least 30 business days for delivery.
HOW CAN I TRACK MY PACKAGE?
When your order is shipped, an email will be sent to the email address on file containing your tracking number. You can also track your package by viewing the order detail in the "My Account" section of our website. You may also call us at 933630668 or e-mail us with your order number, name and ship to address. A representative will respond by the end of the next business day.
HOW DO I GO ABOUT RETURNING AN ORDER?
We stand by our 100% satisfaction guarantee. Everything we do has to be as good as our coffee. We are committed to delivering the highest quality products and superior service to our customers. If any of our products fail to live up to your expectations, we will happily replace them or refund your money.
Please call our customer service representatives toll-free at 933630668 if you have any questions or concerns.